Delivery Policy

Same day flower or gift orders (Wed - Sat) must be placed by 12.00pm midday, whether for delivery or pick-up.

 

ORDER COLLECTIONS

We welcome you to pick-up your flowers or gifts from our florist at 760 Bruce Highway Chatsworth, 4570.

Same day flower collection is between 12.00 - 5.00pm Wednesday to Saturday.

Please state a time-frame for your collection when ordering. If you would like to collect your flowers at a later or earlier time, please contact us to liaise. As a home-based business, we're usually able to accommodate and are happy to.

Please allow us 2+ hours to create your flowers or compile your hamper, etc, before collection.

 

DELIVERY COST

Delivery is available for orders over $50.

$15 to Araluen, Bells Bridge, Banks Pocket, Chatsworth, Corella, Fisherman's Pocket, Glanmire, Gympie, One Mile, Tamaree, Two Mile, Southside, Victory Heights.

Additional fees for towns further away:

Canina (+$20), Cedar Pocket (+$15), Curra (+$5), East Deep Creek (+$10), Glastonberry (+$15), Greens Creek (+$15), Gunulda (+$25), Jones Hill (+$5), Lower Wonga (+$20), Scrubby Creek (+$15), Sexton (+$10), Mothar Mountain (+$20), North Deep Creek (+$15), Nuhrunda (+$10), Pie Creek (+$10), The Dawn (+$15), Veteran (+$10), Woondum (+$15).

DELIVERY DAYS

Monday to Saturday HOWEVER:
Same-day delivery
 Wed to Sat, for orders placed before midday.
Mon & Tues delivery for orders placed 48+hrs prior.

 

CUT OFF TIME FOR SAME DAY DELIVERY

We must receive your order by 12.00pm midday Wednesday to Saturday to guarantee same day delivery.

Any order received after 12.00pm will be delivered on the next delivery day. For example, an order placed at 2pm Saturday will be made and delivered on Monday.

 

SENDER'S RESPONSIBILITY

It is the responsibility of the sender to ensure that the delivery address is correct and accessible. A re-delivery fee applies on the next available delivery day, if there are mistakes in the delivery address.

 

HOSPITAL DELIVERIES

Please provide the name of the hospital and the ward.

If we are unable to complete a hospital delivery because the patient (recipient) has been discharged from hospital, the flowers will be returned to our studio. The sender will then be contacted and will have the option to have the flowers re-sent to an alternative address the next delivery day, after a re-delivery fee is paid. If the recipient is then out of our delivery area, you are welcome to have someone collect your order from our shop.

Failing all the above, a refund will be provided as per "REFUNDS FOR ORDER CANCELLATIONS WITHIN 24 HOURS." No refund for the delivery already undertaken will be provided.

RESIDENTIAL DELIVERIES

If no-one is home, we will leave flowers or gifts at or nearby the front door, in the shade, if we feel that it is safe to do so, and no other clear delivery instructions have been provided.

Deliveries sent to addresses where no one is present to accept the order, and we see no safe place to leave the goods, or we suspect a dog may be behind a fence, we will return the goods to our studio. This includes a very hot day, when chocolate is being delivered. The sender will be notified immediately and will have the option to re-send the flowers the following delivery day. A re-delivery fee applies for this, and otherwise no refunds will be provided.

We will ONLY leave flowers, chocolates, fruit or any other fragile product in a place we deem unfit if you give us written instruction to do so, via text or email. We may phone you when we're at a vacant address to ask you if you want to provide these instructions, to save you a re-delivery fee (you may know they are just around the corner).

 

YOUR CONSENT

By completing an online order, you are consenting to be bound by our delivery terms and conditions contained in these Terms and Conditions and appearing in plain view on the footer of our website.

 

TIMES WE DELIVER
  • Flower delivery service runs on Mondays, Tuesdays, Wednesdays, Thursdays, Fridays and Saturdays, between Midday and 7 p.m. (usually by 5 p.m.).
  • Deliveries to schools are completed before 3 p.m. (though we strive for 2 p.m.)
  • Deliveries to work places are completed before 4 p.m. (to account for early close times).

 

DELIVERIES WITH ALCOHOL

We abide by the Australian Liquor Act 2007. Our couriers will ask see ID of anyone accepting a wine delivery who looks under 24 years-old. If the only person available to accept the wine is under 18, we will return it to the shop, and a re-delivery fee will be required. It is the responsibility of the giver to ensure the recipient will be home to accept gifts with alcohol.

 

DELIVERY IN GOOD HANDS
  • Successful deliveries are completed by sending you a text of notification, so you're not left guessing what time they got them.
  • If we've left your flowers at an unattended address, we'll text you a photo of it in that shady location.
  • All bouquets have a pocket of water secured at the base, so stems can continue to drink until they're placed in a vase of water. KEEP THEM UPRIGHT TO AVOID SPILLS.
  • No refund is offered for rejected flowers or other perishable gifts.

 

DELIVERY PROBLEMS
  • If we have issues finding the address, our courier will phone you to clarify.
  • Should we not be able to find the address or access the property, due to an error not ours, a re-delivery fee applies. Please double check, to give us the correct address and note any landmarks, for us, if you know. This helps us both!
  • If you give us the wrong address, and we delivered your order there, we will go back for a re-delivery fee and try to retrieve them and deliver them to the correct address. Should this fail, we cannot refund or replace.

 

INCLEMENT WEATHER
  • As Gympie has flood prone areas, we may be unable to travel to certain towns, or floods may cause a delay in delivery times and dates. We will notify you if any changes need to be made.
  • During storms, extreme heat or other dangerous weather, we may decide it is safest to delay deliveries that day, to the following delivery day. We will contact you and advise of our decisions.

 

By completing an online order, you are consenting to be bound by our delivery terms and conditions contained in these Terms and Conditions and appearing in plain view on the footer of our website.