Terms & Conditions

Welcome to Flora Joy Florist and Gift Shop, registered as Gympie Farm Flowers. We provide our services to you subject to the following terms and conditions. If you continue to visit this website and purchase from us, you accept these conditions and agree to be bound by them. Whenever you use this website it is regarded as your agreement and acceptance of the terms & conditions on this page.

 

Amendment of Terms

We reserve the right to change, modify, add or remove portions of these terms at any time.

 

The Basics

1. All prices shown are in Australian dollars.

2. Prices do not include a delivery fee.

3. Prices do not include GST, and GST will not be added to prices at checkout (some small businesses are not required to register).

4. All flowers come with a care card, for how to best look after them. Please read it to help them last as long as possible.

 

Product Descriptions

All pictures of products on this website are a guide only, to the type, style and quality of flowers, arrangements and wrappings.

All our floral designs are unique and are dependent on seasonal availability. By ordering our flowers, you are accepting and acknowledging that website images and produced goods will not be the same.

We attempt to be as accurate as possible. However, we do not guarantee that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free.

Delivery Policy

Same day flower or gift orders (Wed - Sat) must be placed by 12.00pm midday, whether for delivery or pick-up.

 

ORDER COLLECTIONS

We welcome you to pick-up your flowers or gifts from our florist at 760 Bruce Highway Chatsworth, 4570.

Same day flower collection is between 12.00 - 5.00pm Wednesday to Saturday.

Please state a time-frame for your collection when ordering. If you would like to collect your flowers at a later or earlier time, please contact us to liaise. As a home-based business, we're usually able to accommodate and are happy to.

Please allow us 2+ hours to create your flowers or compile your hamper, etc, before collection.

 

DELIVERY COST

Delivery is available for orders over $50.

$15 to Araluen, Bells Bridge, Banks Pocket, Chatsworth, Corella, Fisherman's Pocket, Glanmire, Gympie, One Mile, Tamaree, Two Mile, Southside, Victory Heights.

Additional fees for towns further away:

Canina (+$20), Cedar Pocket (+$15), Curra (+$5), East Deep Creek (+$10), Glastonberry (+$15), Greens Creek (+$15), Gunulda (+$25), Jones Hill (+$5), Lower Wonga (+$20), Scrubby Creek (+$15), Sexton (+$10), Mothar Mountain (+$20), North Deep Creek (+$15), Nuhrunda (+$10), Pie Creek (+$10), The Dawn (+$15), Veteran (+$10), Woondum (+$15).

DELIVERY DAYS

Monday to Saturday HOWEVER:
Same-day delivery
 Wed to Sat, for orders placed before midday.
Mon & Tues delivery for orders placed 48+hrs prior.

 

CUT OFF TIME FOR SAME DAY DELIVERY

We must receive your order by 12.00pm midday Wednesday to Saturday to guarantee same day delivery.

Any order received after 12.00pm will be delivered on the next delivery day. For example, an order placed at 2pm Saturday will be made and delivered on Monday.

 

SENDER'S RESPONSIBILITY

It is the responsibility of the sender to ensure that the delivery address is correct and accessible. A re-delivery fee applies on the next available delivery day, if there are mistakes in the delivery address.

 

HOSPITAL DELIVERIES

Please provide the name of the hospital and the ward.

If we are unable to complete a hospital delivery because the patient (recipient) has been discharged from hospital, the flowers will be returned to our studio. The sender will then be contacted and will have the option to have the flowers re-sent to an alternative address the next delivery day, after a re-delivery fee is paid. If the recipient is then out of our delivery area, you are welcome to have someone collect your order from our shop.

Failing all the above, a refund will be provided as per "REFUNDS FOR ORDER CANCELLATIONS WITHIN 24 HOURS." No refund for the delivery already undertaken will be provided.

RESIDENTIAL DELIVERIES

If no-one is home, we will leave flowers or gifts at or nearby the front door, in the shade, if we feel that it is safe to do so, and no other clear delivery instructions have been provided.

Deliveries sent to addresses where no one is present to accept the order, and we see no safe place to leave the goods, or we suspect a dog may be behind a fence, we will return the goods to our studio. This includes a very hot day, when chocolate is being delivered. The sender will be notified immediately and will have the option to re-send the flowers the following delivery day. A re-delivery fee applies for this, and otherwise no refunds will be provided.

We will ONLY leave flowers, chocolates, fruit or any other fragile product in a place we deem unfit if you give us written instruction to do so, via text or email. We may phone you when we're at a vacant address to ask you if you want to provide these instructions, to save you a re-delivery fee (you may know they are just around the corner).

 

YOUR CONSENT

By completing an online order, you are consenting to be bound by our delivery terms and conditions contained in these Terms and Conditions and appearing in plain view on the footer of our website.

 

TIMES WE DELIVER
  • Flower delivery service runs on Mondays, Tuesdays, Wednesdays, Thursdays, Fridays and Saturdays, between Midday and 7 p.m. (usually by 5 p.m.).
  • Deliveries to schools are completed before 3 p.m. (though we strive for 2 p.m.)
  • Deliveries to work places are completed before 4 p.m. (to account for early close times).

 

DELIVERIES WITH ALCOHOL

We abide by the Australian Liquor Act 2007. Our couriers will ask see ID of anyone accepting a wine delivery who looks under 24 years-old. If the only person available to accept the wine is under 18, we will return it to the shop, and a re-delivery fee will be required. It is the responsibility of the giver to ensure the recipient will be home to accept gifts with alcohol.

 

DELIVERY IN GOOD HANDS
  • Successful deliveries are completed by sending you a text of notification, so you're not left guessing what time they got them.
  • If we've left your flowers at an unattended address, we'll text you a photo of it in that shady location.
  • All bouquets have a pocket of water secured at the base, so stems can continue to drink until they're placed in a vase of water. KEEP THEM UPRIGHT TO AVOID SPILLS.
  • No refund is offered for rejected flowers or other perishable gifts.

 

DELIVERY PROBLEMS
  • If we have issues finding the address, our courier will phone you to clarify.
  • Should we not be able to find the address or access the property, due to an error not ours, a re-delivery fee applies. Please double check, to give us the correct address and note any landmarks, for us, if you know. This helps us both!
  • If you give us the wrong address, and we delivered your order there, we will go back for a re-delivery fee and try to retrieve them and deliver them to the correct address. Should this fail, we cannot refund or replace.

 

INCLEMENT WEATHER
  • As Gympie has flood prone areas, we may be unable to travel to certain towns, or floods may cause a delay in delivery times and dates. We will notify you if any changes need to be made.
  • During storms, extreme heat or other dangerous weather, we may decide it is safest to delay deliveries that day, to the following delivery day. We will contact you and advise of our decisions.

 

By completing an online order, you are consenting to be bound by our delivery terms and conditions contained in these Terms and Conditions and appearing in plain view on the footer of our website.

  • Refunds of online orders are made back the credit card that was used for the purchase.
  • Refunds for orders made online are handled electronically, via our online refund system and may take 5 to 7 days to appear in your bank account.
  • Refunds for orders made over the phone are handled via bank transfer, after you provide us with your bank details. The funds usually appear in your bank account after 24 hours.

Flora Joy Florist is registered as Gympie Farm Flowers, and is a locally owned and operated small business that cares about our customers. If our customers are happy with their flowers and products, then we’re happy!  Flowers are in the best possible condition when they leave our shop and are delivered with flower care instructions attached.

To prolong flower life, unwrap your bouquet and all string, then re-cut the stems on a sharp angle before placing them in a vase half-full of fresh water.  We also recommend that you refresh the water in your vase daily, as it is bacteria in the stem that fades flowers fast. Direct air-conditioning, fans, heat, fruit and bright light can also have an adverse effect on flowers, so it’s best to place them in a cool position away from direct sunlight and air-conditioning breezes, in a different room to fruit.

We make every effort to create floral arrangements as close as possible to the images on our website, however flowers are like fruit, in that different types come-on at different times of the year. Thus, like all (or most) florists, we reserve the right to make floral substitutions that provide you with equal or grater value.

By using this website, you acknowledge that every flower arrangement is unique; a one-of-a-kind.

Your flowers should last at least 3 – 7 days. Like fruit, different flowers "ripen" (fade) at different rates. When you remove flowers that fade first, the water will stay clean, allowing other blooms to stay fresh for longer.

If you are not happy with the quality of the flowers that you have either sent or received, please contact us with in 48 hours so we can rectify any errors or oversights that may have occurred.

If we are satisfied that the error is ours, we will resend replacement flowers at our expense. To assist us is assessing the flower quality, we require you to send us photos or images of the original flowers with in 48 hours of the delivery date. It is our policy to collect the original flowers when we provide the replacement (swap), so that we can improve our quality control by inspecting what's happened. Unfortunately, we cannot send replacement flowers if the original flowers are disposed of or no images are unavailable.

If, by mutual agreement, it is decided that replacing the flowers is not possible or appropriate, we will provide a full refund.

 

RETURNS AND REFUNDS FOR NON-PERISHABLE PRODUCTS

At Flora Joy, we want you to be as happy with your non-perishable products as you are with your flowers!

  • Time frame: The return must be initiated within 7 days from the date of purchase.
  • Condition: If returning an item due to a change of mind or an error not ours, the item must be brought into the shop in an unused, original condition with no marks or damage.
  • Damaged or faulty items: If the product is damaged or faulty upon delivery, please inform us within 24 hours, and we will offer a replacement, if possible. If a replacement is not feasible, we can offer a store credit or a refund once the damaged or faulty item has been returned to our shop.
  • Exception: If a delivery was left outside, we take photos of the good condition of products and where they were left. It is the responsibility of the purchaser to ensure someone is there to receive products, so they go inside and be safe. We accept no responsibility for what happens to them when not safe inside a building.
  • Disappointing Items: If you are disappointed with the quality of the item you purchased, please get in touch with us as soon as possible, so we can understand why. If the reason is something we accept responsibility for, we will offer you store credit or a full refund of the purchase price when the unwanted item is returned to our shop.

 

REFUNDS FOR ORDER CANCELLATIONS

Cancellations and refunds due change-of-mind or an error not ours will incur an administration fee of $10. This is to cover the nonproductive time we must spend in the office putting it through and communicating about it to the purchaser, etc.

A refund in the way of a store credit incurs no fees.

Cancellations and refunds, due to no error of ours, within 24 hours of the delivery or collection date will incur an administration fee of $10 + the cost of flowers or other fast-perishables, like fruit, that we have purchased or prepared especially for the order. We will refund "long-perishables" such as chocolates, honey, wine, tea, as well as non-perishables such as vases, books, linen and lotion. If we've written your message on a card you purchased, and if we've gift-wrapped a product for you, the cost of card and-or wrapping is not refundable.

 

REFUNDS FOR DELIVERY FAILURE DUE TO WEATHER

Should we be unable to deliver your flowers and gifts due to to extreme or dangerous weather events, etc, we will refund you as per the guidelines for order cancellation within 24 hours, as explained above. However, in the case of it being the weather's fault, the $10 administration fee is not applicable.

Should we be unable to fulfill an order for the future due to circumstances out of our control, we will refund you for goods not provided.

 

By completing an online order, you are consenting to be bound by these terms and conditions as contained on this page, appearing in plain view on the footer of our website pages.

Refunds & Returns Policy

  • Refunds of online orders are made back the credit card that was used for the purchase.
  • Refunds for orders made online are handled electronically, via our online refund system and may take 5 to 7 days to appear in your bank account.
  • Refunds for orders made over the phone are handled via bank transfer, after you provide us with your bank details. The funds usually appear in your bank account after 24 hours.

Flora Joy Florist is registered as Gympie Farm Flowers, and is a locally owned and operated small business that cares about our customers. If our customers are happy with their flowers and products, then we’re happy!  Flowers are in the best possible condition when they leave our shop and are delivered with flower care instructions attached.

To prolong flower life, unwrap your bouquet and all string, then re-cut the stems on a sharp angle before placing them in a vase half-full of fresh water.  We also recommend that you refresh the water in your vase daily, as it is bacteria in the stem that fades flowers fast. Direct air-conditioning, fans, heat, fruit and bright light can also have an adverse effect on flowers, so it’s best to place them in a cool position away from direct sunlight and air-conditioning breezes, in a different room to fruit.

We make every effort to create floral arrangements as close as possible to the images on our website, however flowers are like fruit, in that different types come-on at different times of the year. Thus, like all (or most) florists, we reserve the right to make floral substitutions that provide you with equal or grater value.

By using this website, you acknowledge that every flower arrangement is unique; a one-of-a-kind.

Your flowers should last at least 3 – 7 days. Like fruit, different flowers "ripen" (fade) at different rates. When you remove flowers that fade first, the water will stay clean, allowing other blooms to stay fresh for longer.

If you are not happy with the quality of the flowers that you have either sent or received, please contact us with in 48 hours so we can rectify any errors or oversights that may have occurred.

If we are satisfied that the error is ours, we will resend replacement flowers at our expense. To assist us is assessing the flower quality, we require you to send us photos or images of the original flowers with in 48 hours of the delivery date. It is our policy to collect the original flowers when we provide the replacement (swap), so that we can improve our quality control by inspecting what's happened. Unfortunately, we cannot send replacement flowers if the original flowers are disposed of or no images are unavailable.

If, by mutual agreement, it is decided that replacing the flowers is not possible or appropriate, we will provide a full refund.

 

RETURNS AND REFUNDS FOR NON-PERISHABLE PRODUCTS

At Flora Joy, we want you to be as happy with your non-perishable products as you are with your flowers!

  • Time frame: The return must be initiated within 7 days from the date of purchase.
  • Condition: If returning an item due to a change of mind or an error not ours, the item must be brought into the shop in an unused, original condition with no marks or damage.
  • Damaged or faulty items: If the product is damaged or faulty upon delivery, please inform us within 24 hours, and we will offer a replacement, if possible. If a replacement is not feasible, we can offer a store credit or a refund once the damaged or faulty item has been returned to our shop.
  • Exception: If a delivery was left outside, we take photos of the good condition of products and where they were left. It is the responsibility of the purchaser to ensure someone is there to receive products, so they go inside and be safe. We accept no responsibility for what happens to them when not safe inside a building.
  • Disappointing Items: If you are disappointed with the quality of the item you purchased, please get in touch with us as soon as possible, so we can understand why. If the reason is something we accept responsibility for, we will offer you store credit or a full refund of the purchase price when the unwanted item is returned to our shop.

 

REFUNDS FOR ORDER CANCELLATIONS

Cancellations and refunds due change-of-mind or an error not ours will incur an administration fee of $10. This is to cover the nonproductive time we must spend in the office putting it through and communicating about it to the purchaser, etc.

A refund in the way of a store credit incurs no fees.

Cancellations and refunds, due to no error of ours, within 24 hours of the delivery or collection date will incur an administration fee of $10 + the cost of flowers or other fast-perishables, like fruit, that we have purchased or prepared especially for the order. We will refund "long-perishables" such as chocolates, honey, wine, tea, as well as non-perishables such as vases, books, linen and lotion. If we've written your message on a card you purchased, and if we've gift-wrapped a product for you, the cost of card and-or wrapping is not refundable.

 

REFUNDS FOR DELIVERY FAILURE DUE TO WEATHER

Should we be unable to deliver your flowers and gifts due to to extreme or dangerous weather events, etc, we will refund you as per the guidelines for order cancellation within 24 hours, as explained above. However, in the case of it being the weather's fault, the $10 administration fee is not applicable.

Should we be unable to fulfill an order for the future due to circumstances out of our control, we will refund you for goods not provided.

 

By completing an online order, you are consenting to be bound by these terms and conditions as contained on this page, appearing in plain view on the footer of our website pages.